Laundry Care

• Use your assigned Foldie bags and zip them closed.
• Leave bags in the pickup spot you noted by morning of your run.
• Empty pockets. Remove tissues, pens, coins, cards, and anything you wouldn’t want washed.
• If your route accepts special-care notes (delicates, hang-dry, allergy preferences), add them in the app or when you mark laundry ready — don’t assume the shop will see a handwritten scrap unless your route says so.

Please do not put any of the following in Foldie bags:

• Cash, checks, gift cards, or important documents
• Jewelry, watches, or valuables
• Phones, tablets, batteries, or other electronics
• Weapons, ammunition, or fireworks
• Hazardous materials (flammables, chemicals, paint, motor oil, solvents)
• Pet waste, litter, or heavily soiled biohazard materials
• Items that cannot go through a standard commercial washer and dryer without prior arrangement with your local route (for example some leather, suede, or dry-clean-only garments)

If prohibited items are found, your local route may refuse service for that bag, return items unwashed, or pause the stop. Foldie and partners are not responsible for loss of prohibited or undeclared valuables.

Partner laundromats use commercial wash, dry, and fold. That’s great for everyday family laundry. It is not the same as boutique dry cleaning or garment-by-garment couture care.

Normal laundry risks still apply, including:

• Color bleed between mixed loads
• Shrinkage from heat drying
• Wear, fading, or damage to already fragile items
• Occasional missing pieces in multi-bag households

Sort what you can at home when it matters (new reds with lights, etc.). When in doubt, ask your local Foldie before sending something special.

Report missing or damaged items to your local Foldie contact promptly — ideally within 48 hours of delivery — so they can look into it in good faith. Full details live in our Terms of Service.